Apple Account verification code not arriving: what to do
In short
- Trusted phone numbers don’t get codes on their own: choose “Didn’t Get a Code?” to have one texted or called.
- A trusted device can show the code instead, and a Mac can make one even offline.
- Add a second trusted number that isn’t on your iPhone, so losing the phone doesn’t lock you out.
Apple’s two-factor authentication sends codes to your trusted devices, or to a trusted phone number when you ask.
Ask for the code by text or call
A trusted number doesn’t receive codes automatically. On the code screen, choose “Didn’t Get a Code?” or “Can’t get to your devices?”, then send the code to your trusted number by text or phone call. If you filter unknown senders in Messages, look there.
Use a trusted device
A sign-in notice may appear on one of your trusted devices: choose Allow to see the code. On a Mac you can get a code from Sign-In & Security settings, even offline.
Add a second trusted number
Apple warns that if your iPhone is your only trusted device and holds your only trusted number, losing it means no codes. Add another trusted number under Settings, your name, Sign-In & Security, then Two-Factor Authentication.
Don’t use a one-time number here
Apple sends codes to trusted numbers for as long as you have the account, and a number from ReserveSMS receives codes for 20 minutes only. Never make a one-time number a trusted phone number. Our guide on keeping an account after a temporary number explains more.
Common questions
Why didn’t Apple send a code to my trusted number?
Trusted numbers don’t get codes automatically. Choose “Didn’t Get a Code?” on the code screen and send it by text or call.
Can I get an Apple code without my phone?
Yes, on another trusted device, which shows a sign-in notice, or on a Mac, which can make a code in Sign-In & Security settings.
How do I avoid being locked out of my Apple Account?
Add a second trusted phone number that isn’t on your iPhone, under Sign-In & Security, then Two-Factor Authentication.