Adobe verification code not arriving: what to try
In short
- Adobe says codes can be delayed: give it a few minutes, then select Resend Code.
- Choose “Use another method to receive the code” to switch between email and a text.
- Codes last 10 minutes. To recover the account yourself, Adobe needs you to have at least two of your methods.
Adobe sends verification codes by email or text when you sign in with two-step verification.
If the code doesn’t arrive
- Wait a few minutes: Adobe says codes may be delayed.
- Select Resend Code in the Verify your identity window.
- Select Use another method to receive the code, then choose a text to your number or an email.
- If it went by email, check spam and junk.
Codes expire
An Adobe code is valid for 10 minutes. After that, ask for a new one.
Work or school accounts
If your organisation manages your Adobe account, your IT admin may require two-step verification, and you may not be able to remove your phone number.
Lost your methods?
Adobe says recovering the account yourself needs access to at least two of your methods: email, phone, or the Adobe Account Access app. Otherwise, contact Adobe Customer Care.
Using a one-time number
A number from ReserveSMS receives codes for 20 minutes only, so don’t make it your two-step verification phone. Use an email you check, or the Adobe Account Access app. Get a number for Adobe.
Common questions
How long is an Adobe verification code valid?
Ten minutes. After that, request a new one.
Adobe’s code didn’t arrive. What should I do?
Wait a few minutes, select Resend Code, or choose Use another method to receive the code.
How do I recover my Adobe account if I lost my phone?
Adobe says you need access to at least two of your methods, such as email and the Adobe Account Access app. Otherwise, contact Adobe Customer Care.