eBay security code not arriving: what to try
In short
- eBay’s codes work for 15 minutes; after that, ask for a new one.
- Codes need a number that can receive texts: eBay doesn’t support landlines.
- With 2 Step Verification you can use an authenticator app instead of texts.
eBay sends codes by text when you sign in with 2 Step Verification, and it can ask you to confirm it’s you before you change your password.
If the code doesn’t come
- Use the code within 15 minutes: eBay says it stops working after that.
- Check the phone can receive texts and has reception. eBay doesn’t support landlines.
- On a dual-SIM phone, check which SIM receives texts, and the network type in its settings.
Setting up 2 Step Verification
Go to Account settings, then Sign in and security, then Edit next to 2 Step Verification. You can choose text codes, or an authenticator app, which doesn’t depend on a text reaching you. eBay strongly recommends turning it on.
Using a one-time number
A number from ReserveSMS receives codes for 20 minutes only, so don’t use it for 2 Step Verification on an account you’ll keep: choose an authenticator app instead. Ours start at $1, and the money goes back to your balance if no code arrives. Get a number for eBay.
Common questions
How long does an eBay code last?
eBay says codes have a 15-minute window. After that, ask for a new one.
Can I use a landline for eBay’s code?
No. eBay says landlines aren’t supported; you need a number that can receive texts.
Can I sign in to eBay without a text code?
Yes, with an authenticator app. Choose it when you set up 2 Step Verification under Sign in and security.