Bolt verification code not arriving: what to try
In short
- Bolt says the code can take up to 60 seconds to arrive.
- Check the number you entered and your internet connection, then restart the phone and resend.
- Changing your number sends a code to the new one, which you have to confirm.
Bolt signs you in with a one-time code sent to the phone number on your account.
Give it a minute
Bolt says the code can take up to 60 seconds. If it hasn’t come by then, check the number you entered and that your connection is stable.
Restart and resend
Restart the phone, then ask for a new code. In some places, Bolt notes, your network may need to allow marketing texts for its messages to get through.
Changing your number
When you change the number on your account, Bolt sends a code to the new number, and the change only takes effect once you’ve confirmed it.
Using a one-time number
Bolt sends sign-in codes to the number on your account, and a number from ReserveSMS receives codes for 20 minutes only. For an account you’ll ride with, use a number you keep. Ours start at $1, and the money goes back to your balance if no code arrives. Get a number for Bolt.
Common questions
How long does Bolt’s code take?
Bolt says up to 60 seconds. If it hasn’t come, check the number and connection, restart the phone and resend.
How do I change my number on Bolt?
Edit it in your account details. Bolt sends a code to the new number, and the change takes effect once you confirm it.
Bolt’s code still won’t come. What now?
Contact Bolt Support from the app’s menu, or through your country’s support email.