Careem OTP not received: what to try
In short
- Check the number you entered, and give the SMS a few minutes.
- Careem can send the 4-digit code by WhatsApp, which it says is often quicker, or by phone call.
- Careem says it never asks for your OTP, PIN or password by phone, text or email.
Careem confirms your number with a 4-digit code when you sign up.
If the code doesn’t come
- Check the mobile number you entered.
- Give it a few minutes: SMS can be delayed.
- Choose WhatsApp on the sign-in screen, which Careem says is often quicker, or get the code by phone call.
- Still nothing: contact Careem with the details you signed up with.
Your registered number
Careem says you can only call its support line from your registered number.
Never share the code
Careem and its agents never ask for your password, PIN, card details or OTP, by phone, text or email.
Using a one-time number
A number from ReserveSMS receives texts only, so choose SMS rather than WhatsApp or a call. Careem’s support line also needs your registered number, so for an account you’ll use, change to a number you keep. See codes sent by WhatsApp. Get a number for Careem.
Common questions
Can Careem send the code by WhatsApp?
Yes. Careem says WhatsApp is often quicker; you can also choose SMS or a phone call.
How many digits is Careem’s code?
Four, sent by SMS or WhatsApp.
Will Careem ever ask for my OTP?
No. Careem says its agents never ask for your OTP, PIN, password or card details by any channel.