Carousell verification code not received: what to try
In short
- Check you chose the right country in the drop-down, and leave fullscreen mode.
- Tap Resend code, or Call me for the code by phone.
- A number can’t verify a Carousell account if it has already verified another one.
Carousell verifies your mobile number with a code, by text or by phone call.
If the code doesn’t come
- Check the country in the drop-down menu, and the number itself.
- If you’re in fullscreen mode, leave it.
- Tap Resend code, or Call me.
- Still failing, or an error appears: contact Carousell.
One number, one account
Carousell only accepts a number that hasn’t verified a different Carousell account before.
Changing your number
Go to Settings, then Edit Profile, then Private Details, and update the mobile number. Carousell sends a code to your current number first.
Watch for scams
Carousell says it never sends you to other websites to enter your details, bank account or OTP.
Using a one-time number
A number from ReserveSMS receives texts only, so choose Resend code rather than Call me. Changing the number later needs a code to it, and it can’t receive codes after its 20-minute window, so for an account you sell from, use a number you keep. Get a number for Carousell.
Common questions
Can I verify two Carousell accounts with one number?
No. Carousell only accepts a number that hasn’t verified another Carousell account.
Can Carousell call me with the code?
Yes. Tap Call me on the verification screen.
How do I change my number on Carousell?
Settings, then Edit Profile, then Private Details. Carousell sends a code to your current number first.