Depop login code not arriving: what to try
In short
- Tap “Didn’t get your code?”, then resend the 6-digit SMS. Check coverage, roaming and your app version.
- Your 12-character recovery code is the only way in without the text, so save it when you set up two-factor.
- Depop says it never contacts you by WhatsApp, text or phone call.
With two-factor authentication on, Depop texts a 6-digit code each time you log in.
If the code doesn’t come
- Tap “Didn’t get your code?”, then “Resend 6-digit SMS”.
- Check you have coverage, and that roaming is on if you’re abroad: Depop says either can stop the code.
- Update the app, or delete and reinstall it, and try both Wi-Fi and mobile data. The website, depop.com, works too.
Your recovery code
When you turn on two-factor authentication, Depop gives you a 12-character recovery code: the only way to log in without the text. Tap “Didn’t get your code?” and choose to use it. That turns two-factor off, so turn it back on after. Our guide to backup and recovery codes explains why to save codes like this.
Changing your number
Go to My Depop, then My account, then Two-factor authentication, and tap “Change my number”. Depop texts a code to your current number first.
Using a one-time number
A one-time number from ReserveSMS receives codes for 20 minutes only, so it can’t take Depop’s login codes later. Don’t make it your two-factor number; if you used one to sign up, keep your recovery code safe. Get a number for Depop.
Common questions
How do I log in to Depop without the text code?
Use the 12-character recovery code Depop gave you when you set up two-factor authentication. Tap “Didn’t get your code?” to use it.
Why isn’t Depop’s code arriving abroad?
Depop says roaming being off, or no coverage, can stop the code. An old version of the app can too.
Does Depop text or call its users?
Depop says it contacts you by email and never by WhatsApp, text or phone call.