Epic Games two-factor authentication: SMS, app or email
In short
- Epic offers two-factor by authenticator app, SMS or email.
- Locked out of SMS codes? Choose “Try another way” and use email verification, or a backup code.
- Epic can’t tell you which number is on the account, and has stopped SMS two-factor in some countries.
Epic Games protects accounts with two-factor authentication (2FA), by authenticator app, text or email.
If SMS codes lock you out
On the 2FA screen, choose “Try another way”, then Email Verification, and Epic sends a code to the account’s email. If you saved backup codes when you set up an authenticator app, use one. Once in, change your method under Password and security.
Changing the SMS number
Signed in, go to Password and security, remove the SMS method, then set it up again with the new number and confirm the code sent to it.
Which number is on the account?
Epic says it isn’t possible to check, and Player Support can’t tell you. If you don’t remember it during account recovery, leave the box empty.
SMS not available
Epic has stopped SMS two-factor in some countries. If you see “SMS to this region is not supported”, use an authenticator app or email instead.
Using a one-time number
A number from ReserveSMS receives codes for 20 minutes only, so never make it your two-factor number: use an authenticator app. See text codes vs authenticator apps. Get a number for Epic Games.
Common questions
I can’t get Epic’s SMS code. How do I sign in?
Choose “Try another way” on the 2FA screen and use email verification, or a backup code if you saved them.
Can Epic tell me which phone number is on my account?
No. Epic says it isn’t possible to check, and Player Support can’t provide it.
Epic says SMS to my region isn’t supported. What now?
Use an authenticator app or email for two-factor authentication instead.