Gojek OTP not received: what to try
In short
- Enter the number registered to your account, wait at least 30 seconds, then tap Resend OTP code.
- If you chose WhatsApp, the number needs an active WhatsApp account; otherwise pick SMS.
- Lost the number? Gojek can send a code to your registered email, then one to a new number.
Gojek signs you in with a one-time password (OTP) sent to your phone number.
If the OTP doesn’t arrive
- Check you entered the number registered to your account: the code only goes there.
- Wait at least 30 seconds, then tap Resend OTP code.
- Make sure you have signal or an internet connection.
- If you chose WhatsApp, the number needs an active WhatsApp account. Otherwise, choose SMS.
- Update the Gojek app to the latest version.
Login links
Gojek can text a login link instead of a code. It only works on the device that asked for it.
Lost or inactive number
On the login screen, tap the (?) icon, choose “I can’t login”, then the article about a lost or inactive number. Enter your old number; Gojek sends a code to the email registered with your account, then a code by SMS to your new number.
Never share the code
Don’t give your OTP or login link to anyone. Gojek warns about scams that ask for them.
Using a one-time number
Gojek sends a new code when you sign in again, and a number from ReserveSMS receives codes for 20 minutes only. Add an email to your Gojek account, so the lost-number route works for you. Get a number for Gojek.
Common questions
How long should I wait for Gojek’s OTP?
At least 30 seconds before tapping Resend OTP code.
Can Gojek send the OTP by WhatsApp?
Yes, if the number has an active WhatsApp account. Otherwise choose SMS.
My Gojek number is inactive. How do I log in?
Use the lost or inactive number help: Gojek sends a code to your registered email, then one to your new number.