Lazada OTP not received: what to try
In short
- Check your network connection and the number you entered.
- The code can come by email too: look in spam, junk and promotions.
- Lazada allows 5 code requests a day: if none arrive, wait 3 to 4 hours before trying again.
Lazada sends a one-time password (OTP) to confirm your number and sign you in.
What to check
- Your phone is connected to your mobile network with a steady signal.
- The number you entered has no typo.
- Your email spam, junk and promotions folders, in case the code went there.
- Close and reopen the app, or restart the phone.
The daily limit
Lazada allows up to 5 code requests a day. If none arrive, wait 3 to 4 hours before trying again. See “too many attempts”.
Using a one-time number
A number from ReserveSMS receives codes for 20 minutes only, so for an account you’ll shop with, use a number you keep. Ours start at $1, and the money goes back to your balance if no code arrives. Get a number for Lazada.
Common questions
How many times can I ask Lazada for an OTP?
Up to 5 times a day. If none arrive, wait 3 to 4 hours before trying again.
Could Lazada’s code have gone to my email?
Yes. Check your spam, junk and promotions folders.
Lazada’s OTP still won’t come. What now?
Chat with Lazada’s Help Center about the OTP, or call the number for your country.