New number says “already in use”? Recycled phone numbers explained
In short
- Mobile networks reuse numbers, so a “new” number may have been someone else’s, still linked to their accounts.
- Snapchat says it can’t always tell when a number has been passed on; Shopee says previous owners can’t get into your account.
- Most apps let you claim the number, or ask support to move it, with proof that it’s yours now.
There are only so many phone numbers, so networks give old ones to new customers after a while. Accounts the last owner made can still point at it.
What apps say
- Snapchat: your network may have given you a number someone used to set up a Snapchat account, and Snapchat doesn’t always see when that happens.
- Shopee: the number may already be linked to another Shopee account. The previous owner can’t get into yours, and you can ask to change the number with proof it’s yours.
- Viber: an “Activation failed” message, a temporary restriction, can happen with recycled numbers.
What to do
Try verifying anyway: many apps move the number to your account and drop it from the old one. If the app refuses, use its help centre to show the number is yours now. Our guide to a number already linked to another account covers each step.
The other way round
When you give up a number, it can go to someone else. Before you do, move your accounts to your new number; see changing your phone number.
Common questions
Why is my new number already linked to an account?
Networks reuse numbers. Yours may have belonged to someone whose accounts still point at it.
Can the previous owner of my number get into my account?
Shopee says previous owners can’t access your Shopee account. Your accounts are protected by your password and the codes sent to you.
What should I do if an app says my new number is in use?
Try verifying anyway, as many apps move it to your account. If not, ask the app’s support to transfer it, with proof it’s yours.