Snapchat code not arriving, or number already in use: what to do
In short
- Wait a few minutes, check you have signal and aren’t blocking unknown senders, then ask for one new code.
- “Too many requests” means too many codes asked for in a short time: Snapchat suggests waiting 24 hours.
- A mobile number can be verified on one Snapchat account only; verifying it on a newer account removes it from the older one.
Snapchat’s code problems come in three kinds: the code is slow, Snapchat has paused sending, or the number is on another account.
If the code doesn’t arrive
Snapchat suggests waiting a few minutes, then asking for a new code. Check the phone has signal, and that texts from unknown senders aren’t blocked.
“Too many requests”
This means too many SMS codes were asked for in a short time. Snapchat’s help centre suggests waiting 24 hours before trying again.
“Number already in use”
Snapchat verifies one email and one mobile number per account, and the same details can’t be shared between accounts. If a number is verified on a newer account, Snapchat removes it from the older one. Mobile networks also reuse numbers, so a number can still be linked to someone else’s old account: Snapchat says it can’t always see when a number has been passed on.
A code you didn’t ask for
Snapchat says someone may have typed your number by mistake. Don’t reply, and never share the code. Our guide to codes you didn’t ask for explains more.
Using a one-time number
A number from ReserveSMS receives texts only, so choose the text code rather than “Call me instead”. It can’t receive codes after its 20-minute window, and Snapchat Support can’t send a password reset without the account’s number or email, so add an email you keep straight away. Get a number for Snapchat.
Common questions
Can I use the same number on two Snapchat accounts?
No. Snapchat verifies one email and one mobile number per account. If you verify a number on a newer account, Snapchat removes it from the older one.
What does “Too many requests” mean on Snapchat?
You’ve asked for too many SMS codes in a short time. Snapchat suggests waiting 24 hours before trying again.
Can Snapchat Support reset my password without my number?
No. Snapchat says Support can’t send a password reset if you don’t have the phone number or email on the account. Add an email, and keep a recovery code if you use two-factor authentication.