Ticketmaster phone verification: codes and changing your number
In short
- Ticketmaster verifies your number to protect against bots. On its US site, an account isn’t created until your email and phone are both verified.
- Codes go by text to a mobile or by call to a landline. Ticketmaster says Google Voice and VoIP numbers aren’t accepted.
- Changing the number later needs a code sent to your current number, then one sent to the new number.
Ticketmaster asks for a phone number on your account and sends a one-time code to confirm it.
Why it asks
Ticketmaster says verifying your number adds protection against bots and other abuse. On its US site, an account isn’t created until you’ve verified both your email address and your phone number.
If the code doesn’t arrive
- Select Request a New Code.
- Make sure your phone isn’t on Airplane Mode or Do Not Disturb.
- Check your spam or blocked messages folder.
- Try a different device, browser or Wi-Fi network.
- Each code is new, so use the latest one.
Numbers Ticketmaster accepts
Mobile and landline numbers from a phone carrier. Ticketmaster says payphones, pagers, Google Voice and VoIP numbers aren’t accepted.
Changing your number
Sign in on the website rather than the app, then go to My Profile, then Profile Details, then Update Number. Ticketmaster sends a code to your current number, then one to the new number. If you no longer have the old number, contact Fan Support.
Using a one-time number
Whether Ticketmaster accepts a number is up to Ticketmaster; if a number from ReserveSMS gets no code within 20 minutes, the money goes back to your balance. Changing the number later needs a code at the current one, which a one-time number can’t receive after its window, so for an account you’ll buy tickets on for years, use a number you keep. Get a number for Ticketmaster.
Common questions
Why does Ticketmaster need my phone number?
Ticketmaster says verifying it protects against bots and other abuse. In the US, an account isn’t created until your email and phone are both verified.
Can I use a Google Voice number for Ticketmaster?
No. Ticketmaster says Google Voice, VoIP, pager and payphone numbers aren’t accepted.
How do I change my number on Ticketmaster?
On the website, go to My Profile, Profile Details, Update Number. You’ll need a code sent to your current number, then one sent to the new number.