Tokopedia OTP not received: what to try
In short
- Tokopedia sends OTP codes by SMS or through its official WhatsApp account.
- If no code comes, check you haven’t blocked Tokopedia’s number on your phone.
- Number no longer active? Use “Butuh Bantuan?” and “Nomor HP Tidak Aktif” to submit a new one; it can take 24 hours.
Tokopedia uses a one-time password (OTP) to verify your phone number and protect your account.
Verifying your number
In Settings, open your personal details and choose the unverified phone number. Enter an active number, pick SMS or WhatsApp, and enter the code.
If the OTP doesn’t arrive
- Check you haven’t blocked Tokopedia’s number on your phone.
- Look in your phone’s spam or filtered messages.
- Codes come from Tokopedia’s official SMS or WhatsApp only, so treat any other sender with suspicion.
If your number is inactive
Without logging in, tap “Butuh Bantuan?” (Need help?) or the ? in the app, choose “Nomor HP Tidak Aktif” (number inactive), and submit a new number that isn’t registered yet. The OTP goes to the new number, and Tokopedia says the change can take up to 24 hours.
Never share the code
Tokopedia says the OTP is confidential, even if someone claiming to be a Tokopedia employee asks for it.
Using a one-time number
A number from ReserveSMS receives codes for 20 minutes only, so for an account you’ll shop with, change to a number you keep once you’re in. Get a number for Tokopedia.
Common questions
How does Tokopedia send its OTP?
By SMS or through Tokopedia’s official WhatsApp account.
Why isn’t Tokopedia’s OTP arriving?
Check you haven’t blocked Tokopedia’s number, and look in your phone’s spam or filtered messages.
How do I change an inactive number on Tokopedia?
Tap “Butuh Bantuan?”, choose “Nomor HP Tidak Aktif” and submit a new number. It can take up to 24 hours.