Uber verification code not arriving: what to try

Uber’s help centre lists these checks, roughly in this order.

The number and the country

Make sure the country picked before the number is right, and that the number has no typo. Edit it if needed, then tap Resend on the code screen for a new code.

Your connection

Check the phone has Wi-Fi or mobile data, close and reopen the app, and try again. Restarting the phone can reconnect it to the network. Uber notes the SMS can take several minutes.

Blocked texts

Your network may block short-code texts, and Uber’s can come from a foreign number, so don’t block those. If you once opted out of Uber’s texts, Uber says to text START to +1 415 237 0403; message and data rates may apply.

Signing in without a text

If 2-step verification is on, Uber lets you use backup codes, or a security app that generates codes, instead of an SMS. Setting one up means sign-ins don’t depend on texts reaching you.

Using a one-time number

Uber also uses your number for trips, so drivers can reach you, and a one-time number can’t receive anything after its 20-minute window. If you use one to sign up, add your own number or an authenticator app before you travel. Ours start at $1, and the money goes back to your balance if no code arrives. Get a number for Uber.

Common questions

How long does Uber’s verification SMS take?

Uber says it can take several minutes. If it hasn’t come, check the country and the number, then tap Resend.

I opted out of Uber texts. How do I get codes again?

Uber’s help centre says to text START to +1 415 237 0403. Message and data rates may apply.

Can I sign in to Uber without a text?

With 2-step verification on, you can use your backup codes, or a security app that generates codes, according to Uber.