WEB.DE mobile number: password resets and account locks
In short
- With a security mobile number saved, you can reset a forgotten WEB.DE password by SMS code, free.
- If WEB.DE spots something suspicious, it locks the account, and its identity check texts a 6-digit code to lift the lock.
- If the saved number is out of date, the fallback is an ID check with your identity card or passport.
WEB.DE uses a security mobile number to help you back into your mailbox.
Saving the number
In the Kundencenter (customer centre), go to Account verwalten (manage account), then Login & Sicherheit (login and security), and add it as your Sicherheits-Mobilfunknummer (security mobile number). The WEB.DE app has the same option.
Resetting your password
On the login page, choose “Passwort vergessen?” (forgotten password), check the last three digits of the number shown, and send the code. Enter the code from “WEB.DE Sicherheit” and choose a new password. The SMS is free.
The identity check
If WEB.DE detects suspicious activity, an “Identitätsprüfung” window appears, and it texts a 6-digit code to the saved number. If that number isn’t yours any more, WEB.DE can only check your identity against your identity card or passport.
Using a one-time number
WEB.DE relies on this number to let you back in, and a number from ReserveSMS receives codes for 20 minutes only. Save your own number, or an alternative email, as the security contact. Get a number for WEB.DE.
Common questions
How do I reset my WEB.DE password by SMS?
Choose “Passwort vergessen?” on the login page, check the number’s last three digits, send the code, and enter it to set a new password.
What is WEB.DE’s Identitätsprüfung?
An identity check after suspicious activity. WEB.DE texts a 6-digit code to the saved number, and entering it lifts the lock.
My WEB.DE number is out of date. What now?
WEB.DE can then only check your identity against your identity card or passport.