How refunds work on ReserveSMS, and why they go to your balance

Not every number gets a code, so refunds are built in: you don’t need to ask for one.

When the money goes back

The full price of a number goes back to your balance, automatically, when:

• no code arrives within 20 minutes of the number being shown;
• the number fails, for example the app won’t accept it, and you cancel before any SMS arrives; or
• we can’t get a number for you after you’ve paid.

The refund shows on the order page and in your account as soon as it’s made. Each order is refunded once.

When it doesn’t

Once an SMS has arrived, the order is complete, whatever the app does next, including if the app later locks the account.

Why it goes to your balance

Money you add stays in your balance: it isn’t refunded to your card, bank, wallet or crypto address, and it can’t be withdrawn. A refunded balance can be spent on another number straight away. After a refund, the order page has a button for a new number in the same country, two taps away.

Payment problems

Charged twice, or a top-up missing from your balance? Open a ticket on our Discord with the date and amount. Please talk to us before disputing a payment with your bank: a dispute freezes the account until it’s resolved. The full terms are in our refund policy.

Common questions

What happens if my code doesn’t arrive?

The full price goes back to your balance automatically after 20 minutes, or straight away if you cancel before an SMS arrives.

Can I get a refund to my card?

No. Refunds go to your balance, which can be spent straight away but can’t be withdrawn.

Is an order refunded if the app later bans the account?

No. Once an SMS has arrived the order is complete, whatever the app does next.